Welcome to Candy & Kanlm! Enjoy Exclusive Offers Just for You! Delivery all over UAE
Welcome to Candy & Kanlm! Enjoy Exclusive Offers Just for You! Delivery all over UAE

Refund and Returns Policy

At Candy & Kanlm, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with our straightforward return and exchange policy.

Eligibility for Returns and Exchanges

  1. Timeframe:
    • Returns or exchanges must be initiated within 7 days from the date of purchase or delivery.
  2. Condition:
    • The item must be unused, with all original tags, packaging, and accessories intact.
    • Items that show signs of wear, damage, or alteration will not be accepted.
  3. Proof of Purchase:
    • A valid receipt or order confirmation is required for all returns and exchanges.

Non-Returnable Items

  • Customized or personalized handbags.
  • Items purchased during special promotions or sales (unless defective).

Refunds

  • Refunds will be processed to the original method of payment within 10 business days after inspection and approval of the returned item.
  • Shipping and handling fees are non-refundable unless the return is due to a defect or error on our part.

Exchanges

  • Exchanges are subject to stock availability.
  • If the desired item is unavailable, we will provide a refund or store credit as per your preference.

Return and Exchange Process

  1. Contact us via:
    • Phone: +971 5810 86647
    • Email: Wuzhisheng999@gmail.com
    • Provide details of your order and reason for return or exchange.
  2. We will guide you on how to return the item to us.

Defective or Incorrect Items

  • If you receive a defective or incorrect item, please notify us within 48 hours of delivery.
  • We will cover the cost of return shipping and arrange a replacement or refund.

Contact Us

For any questions or assistance with returns and exchanges, feel free to reach out:

Candy & Kanlm values your trust and aims to make your shopping experience as seamless as possible.

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