At Candy & Kanlm, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with our straightforward return and exchange policy.
Eligibility for Returns and Exchanges
- Timeframe:
- Returns or exchanges must be initiated within 7 days from the date of purchase or delivery.
- Condition:
- The item must be unused, with all original tags, packaging, and accessories intact.
- Items that show signs of wear, damage, or alteration will not be accepted.
- Proof of Purchase:
- A valid receipt or order confirmation is required for all returns and exchanges.
Non-Returnable Items
- Customized or personalized handbags.
- Items purchased during special promotions or sales (unless defective).
Refunds
- Refunds will be processed to the original method of payment within 10 business days after inspection and approval of the returned item.
- Shipping and handling fees are non-refundable unless the return is due to a defect or error on our part.
Exchanges
- Exchanges are subject to stock availability.
- If the desired item is unavailable, we will provide a refund or store credit as per your preference.
Return and Exchange Process
- Contact us via:
- Phone: +971 5810 86647
- Email: Wuzhisheng999@gmail.com
- Provide details of your order and reason for return or exchange.
- We will guide you on how to return the item to us.
Defective or Incorrect Items
- If you receive a defective or incorrect item, please notify us within 48 hours of delivery.
- We will cover the cost of return shipping and arrange a replacement or refund.
Contact Us
For any questions or assistance with returns and exchanges, feel free to reach out:
- Phone: +971 5810 86647
- Email: Wuzhisheng999@gmail.com
Candy & Kanlm values your trust and aims to make your shopping experience as seamless as possible.
